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These Terms & Conditions set out the rules that govern your account on dan999 and apply every time you access the site, use your wallet or browse the catalog. Access and eligibility depend on your local law and the eligible regions we serve — read these terms carefully before you open or use an account.
By accessing dan999 and opening an account, you agree to be bound by these Terms & Conditions in full. They form the complete agreement between you and us for all activity on the site — including catalog browsing, account wallet transactions and any support interactions you initiate. We may update these terms when our service conditions change; when we do, we will place a notice in the account area you can see after signing in. Continued use of the site after an update means you accept the revised version. Eligibility to hold an account and use the site depends entirely on the laws that apply in your location and the regions we are able to serve at the time of your access. We do not make representations about legality in any specific jurisdiction — that determination is yours to make based on local law. Wallet activity, including deposits and withdrawals processed through bKash, Rocket and Upay, is subject to both these terms and the separate policies published by those payment providers. Where a conflict exists between our terms and a third-party provider's terms, our terms govern only the account relationship; the provider's terms govern the payment transaction itself. These terms do not override applicable consumer-protection law where it applies.
These terms cover four distinct areas of your relationship with us. Understanding the boundary between each helps you know which policy to read when a question comes up about your account, a transaction or content you find on the site.
All rules governing account creation, identity verification steps shown in your account area, login behaviour and account suspension fall within these terms. We do not make access decisions based on factors outside our published account conditions.
Deposits and withdrawals processed through bKash, Rocket or Upay are within scope for the account side of the transaction. The funds transfer itself is governed by the respective payment provider. Your transaction history is visible in the signed-in account section.
Game catalog availability, studio content from JDB, Pragmatic Play, Habanero, Spadegaming and CQ9, promotional notices and any written materials on this site are covered by these terms. Content displayed may vary by eligible region without prior individual notice.
External links, payment provider interfaces and studio game engines operate under their own terms. We are not responsible for the policies, availability or conduct of third-party services accessed from this site. Review each provider's own published terms separately.
These terms give you specific actions you can take to manage your account relationship with us. You have the right to review the transaction records held in your signed-in account section at any time — the wallet history tab shows all completed and pending activity linked to bKash, Rocket or Upay transfers. If any account detail we hold appears incorrect, you can update it directly through the account settings page; fields that cannot be self-edited come with a form to submit a correction request to support. Where you have a question about how a term applies to your specific situation, you can reach the support team through the contact routes published on this site. We will acknowledge your query and respond through the same channel you used. If you decide to close your account, the process is initiated from the account settings section — we will confirm closure and advise on any outstanding wallet balance before it is completed.
Open the wallet history section in your signed-in account to see a full list of transactions, their status and the payment method used.
Update editable fields directly in account settings. For fields locked after verification, submit a correction request through the support route shown in that section.
If a term is unclear, contact us through the published support route. We will respond via the same channel and address the specific clause you have asked about.
Start the closure process from account settings. We confirm the request, advise on any remaining wallet balance and complete the closure once you confirm.
If any part of these Terms & Conditions raises a question you cannot answer by reading the policy, the routes below connect you directly to the team that handles account and policy matters. Use the route that suits your situation — we do not require a specific channel for terms-related queries.
Open the live chat widget visible on the site to ask a terms or account question in real time. This is the same channel used for general account help.
Send a written query about a specific clause or account condition to the support email address published in the contact section of the site. Written queries create a reference record.
The help section in your signed-in account area contains answers to common terms questions. Check there first — many policy points are explained in plain language with reference to the relevant clause.
We hold information only for as long as it is needed to maintain your account relationship or meet the obligations described in these terms. How we handle your data is set out in the Privacy Policy, which sits alongside these terms and should be read together with them. Account security measures — including session controls and wallet-linked verification steps — are described in the account settings section visible after you sign in. If you believe your account has been accessed without your permission, contact us immediately through the live chat or email route; we will take the steps shown in the account security process to address it.
We keep account data only while your account is active and for the period required by the obligations in these terms. You can request a summary of what we hold by contacting the support team through the published email route.
Cookies support account session management and site performance. The cookie notice visible on first visit explains what is set and how to adjust your browser settings if you want to limit non-essential cookies.
Session controls and wallet-linked verification steps are configured in the account settings section. If any access detail changes — including the mobile number linked to your bKash or Rocket wallet — update it there promptly.
If you want to update or correct information we hold, or ask us to delete data we no longer need, submit the request through the email support route. We will confirm receipt and the action taken.
The questions below cover the points we get asked about most when it comes to account terms, eligibility and policy rights on dan999.
Yes. Opening an account on dan999 means you have read and agreed to these Terms & Conditions. If you do not agree with any part, you should not open or continue to use an account. The current version of the terms is always available from the footer link on the site.
We post a notice in the signed-in account area when terms change. Continuing to use the site after the update takes effect counts as acceptance. If you disagree with the new version, you can contact support through live chat or email before continuing to use the account.
These terms cover the account side of your wallet activity — the record of a transaction in your dan999 account. The funds transfer itself is governed by bKash or Rocket's own published policies. Both sets of terms apply; review each provider's terms for the transfer conditions that apply on their side.
Eligibility depends on your local law and the regions we are currently able to serve. We do not confirm or deny legality in specific jurisdictions — that assessment is yours to make. If access is restricted in your region, you will see a notice when you attempt to open an account or sign in.
Yes. Send a written request to the support email address published in the contact section of the site. We will confirm receipt, identify what data is held and advise on the steps to provide or delete it as applicable under these terms.
Contact us through the live chat or email support route with details of the decision and the clause you believe has been applied incorrectly. We will review the case and respond in writing through the same channel with an explanation and, where applicable, a correction.